What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
"HATS OFF AGAIN!!! I want to thank both Mike and JD for all of your help in the parts department!! I can't thank you enough for the outstanding service and help in getting my bike parts!! The service went above and beyond!! Keep up the great work and I and friends will be back to get more parts!!!
Thanks again!!
Mike Burgess"
By: Mike Sheboygan,WI
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"I own a 2002 Vrod which I bought from Hals Harley Davidson in New Berlin. Needless to say I did not enjoy that buying experience, but it was my first bike and did not know any better. I then started to frequent The House of Harley on Layton Avenue. I bought parts and other items there because I did not wish to deal with Hals. Recently I decided I would like to purchase a new motorcycle. I was very interested in a Street Glide. I went to the House of Harley and talked with a salesperson and also a financial person. They did not seem very interested in working with me towards purchasing this motorcycle. My uncle recently purchased a used Sportster from Dawn at your dealership. My father and my uncle could not stop talking about how wonderful she was and how wonderful your staff treated them. I met with Dawn on Friday to fill out a credit application. She was wonderful. Myself and my father of course had a lot of questions which Dawn was able to answer or find an answer. She worked very hard to make our experience very enjoyable. She told us Jeff, your financial person, was on vacation and would be back on Monday. On Monday they contacted us with a problem with my credit. We went to your dealership and talked with Jeff. We were told that Jeff was working on about 12 different deals at the time. We showed up at your dealership around 5pm and Jeff spent the next 2 hours explaining my credit report, and answering our questions. We also spoke with the sales manager I believe his name was Jason. Your staff went above and beyond to work with me to purchase a motorcycle. I was extremely pleased with the level of customer service the staff displayed. Jeff had many other bikes to make delivery and he still made time for us. Dawn, Jeff, and Jason worked extremely hard to make this a happen and even called the owner to help with the situation. Dawn also introduced me to other people that work in the dealership to give it more of a personal touch. I never expected that and had never had that done for me before. It was outstanding and made me feel more at home. I can now say I am the proud owner of a 2008 Harley Davidson Street Glide. Thank you Dawn, Jason, and Jeff. And thank you Milwaukee Harley. There are dealerships that are closer to my house, but I will now be going to your dealership for all my motorcycle needs and of course wants. I belong to a motorcycle group called fire and iron which consists of firefighters who enjoy riding together. I will be recommending your dealership to all of them and also my many friends who ride. Thank You again."
By: Shaun West Allis,WI
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"Assistant manager Nichole Bertram is the type of employee that make your business the success that it is. Her customer service and outstanding attitude are what will keep customers as myself dedicated to your store. I have two other HD dealerships half the distance as your store from my house.Even en light of todays busy times I still always take the time to drive the extra distance knowing the customer service I receive will always be above what anybody would expect. Sincerely Dennis Reeves"
By: dennis pewaukee,WI
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"Please, I need some advice. I have an 06 deuce that has had dealer instaled screaming eagle parts I have an exstended waranty until 09 the motor has had a catostrophic failure. The dealer it is at says it is not covered under warranty and so does rep is this standard on all installed screaming eagle parts? I did buy bike used have all reciepts and all service has been done. Has 4700 mi on it. any advice stranded with out bike and big bill coming."
By: brian Rotonda West,FL
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"I waited 20 years for my first harley. The whole experience was great. Sales, financing, and of course Nicole with all the accessories. The only "true" Milwaukee dealership. I even received a follow up call from the owner, when does that ever happen. Thanks for everything.. No reason to look anywhere else!"
By: Jim Germantown,WI
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" Just wanted to say a special " Thank You " to Brian in parts . He took the extra time and delivered my part right to my front door ! How great is that !!!!
Also want to mention Nicole , who is so very helpful on the phone !
You all are the best ! Thanks Again, Shelly"
By: Anonymous West Bend,WI
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"I stopped by after touring the Capitol Drive Engine plant. All the way from Grapevine, TX and my visit was purely to look around. I was so impressed with the personal service I recieved I purchased a new leather jacket and a T-shirt. Fantastic!"
By: Gregory Grapevine,TX
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"My first Harley purchase was a great experience. Everyone has been extremely helpful. Great service department.."
By: Jim ,XX
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"Would like to thank Nichole in your customer service dept
for her assistance on an order I have recently received.
She was extremely helpful and very nice.
I would not hesistate to call you guys anytime for another order in the future.I wil spread the word she is tops with me
Thanks again Milwaukee Harley Davidson
regards
Ken Pitsky
Apopka Fl"
By: ken apopka,FL
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"Since 1991, I have had the pleasure of buying 3 Harleys from MHD. My first Harley I bought from MHD, the dealership was located on Fond Du Lac Ave. My latest bike I bought from MHD was a '07 FLHRSE Roadking. During all of these years, we have traveled from Washington State to MHD. The entire staff has remained committed to provide great customer service. The family atmosphere at MHD is one of many reasons why my wife Linda and I have continued to buy our Harleys from MHD. We can always count on them from the minute we walk in the door to the minute we leave the dealership, to be treated like a friend of the family. I could buy my Harleys in WA State, but because of the service I have received from the Sales, Service, and the Parts Depts, I will ALWAYS buy my Harleys from MHD. They are that good. I would like to send a BIG Thank You to Larry in Sales, Brian in Parts, and everyone in the Service Dept for getting my Roadking ready for my trip home. We'll see you in '08 at the 105th. "
By: Greg Gig Harbor,WA
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"I feel that Harley Davidson should have an plant your for the public to give them an general idea as to what and how the motorcycles are made in Milwaukee...just like other business such as Kohler Company, Kohler,WI."
By: Robert Sheboygan,WI
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By: Jyrki Kemi,XX
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"Larry, you did it again! Thank you for your help with the bike! I will be back again to business with you."
By: Mike Sheboygan,WI
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"I recently purchased an 04 Dyna Lowrider from Milw Harley. It was the best experience. Al in sales was EXTREMELY kind and helpful in helping me pick the best bike for me (since it is my first bike). Brian in parts and Larry in sales helped me pick the extras that I needed. Jeff in Finance was great in helping with financing. (he answered every question I had). When I came to pick it up the service department had it all ready, and it sparkeled. All in all I think this is the BEST dealership around."
By: Chris Milwaukee,WI
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"I purchased my last bike from you and have always made Milwaukee Harley my dealer of choice for parts, accessories, repairs and even winter storage. I have two son's and my yongest (17) wanted to start riding with me this summer. We signed him up for you riders edge class which ended on 5/21/2007. My son really liked the class and we both feel it was a very worthwhile experiance for him. I was however, very disappointed in the processing of the paperwork from the class. This moring my son and I went to the DMV when they opened at 9 am. My son passed his written test and proceeded to the counter for his new drivers license at 9:30 when he was told that the "Motorcycle Skills Waiver Authorization" form he received from you was invalid and could not be used as the DOT insructor number of 6465 was not valid in their system. We were told that he needed to get a new form from the driving instructor. We then stopped back at your dealership at 10:00 am this morning and spoke with Barb who provided us with the correct instructor number of 6454 but was unable to provide us with a new form, she informed us that the preprinted waiver authorization number on the form Adam recieved was already tied to his SSN. Barb did apologize and said that she was aware that the wrong instructor number was on all of the forms for the class Adam participated in. We took the form with the correct number back to the DMV and were told that they could not use an "altered form". I informed the window person at the DMV that Milwaukee Harley could not issue a new form and at this point I was told we would need to talk to a waiver supervisor in Madison. My son and I waited at the DMV from 10:20 until 11:15 for a supervisor from Madison to approve the change on the form for us. Bottom line: Everything has been resolved and Adam is now riding proud with a cycle license. My underlying frustration is why nobody from your dealership who has our home phone, email, and home address contacted us with the correct form information prior to us taking it to the DMV and getting caught up in their red tape and their typical run around. Sincerely, Mark Montonati"
By: Mark Menomnee Falls,AA
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By: Allen Bradenton,FL
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"Many Thanks to your Service Dept. Bob, Dave, Stacy and Mark. My turn your pipes orange lean running condition is over. I am very impressed with the service team taking time out of there buzy day to keep me posted on the repairs, I even got to speak with my tech! I also just finished my Riders Edge Course, Jim and Bob were great I really enjoyed the class and just got my license to ride! Your dealership comes highly recommended by me! Will see you soon for future maintanence. Thanks again to your great team at Milwaukee Harley
Angie"
By: Angie Germantown,WI
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"I want to thank everyone that works at Milwaukee Harley Davidson. I recently purchased a 2007 Harley Street Glide and I received the WOW factor from them. I am so impressed with the service, the sale of the bike, and the friendly atmosphere at Milwaukee Harley Davidson. Larry was my sales manager and he went over and above what I expected with this purchase of the motorcycle. I drove all the way from Sheboygan WI and can't believe that this was such an awesome experience. I will be back again! I am in the retail business, I sell Hyundai's in Sheboygan, and I can't get over the total WOW factor that I received! I appreciate the whole staff, the parts department, the clothing department and Larry in the sales department!
Thank you again!"
By: Mike Sheboygan,WI
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"My bike was at Milwaukee Harley for repair. When they dropped it off I don't believe it has been that clean and polished since the day I bought it. Thank-You! "
By: Dawn Milwaukee,WI
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"Wonderful experience purchasing my 2007 Softail Deluxe.
Larry is an excellent sales person.
Jerry made financing quick and simple."
By: Frank Menomonee Falls,WI
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"Mr.Michel me and my wife were in Mil,from Mich the weekend of 06/02/06 had a problem with our bike so we started calling dealers from the hotel to get repairs by Sat,we had to leave on Sunday,your guys in service Kevin&Mark were the only one's we called that said they would fix it right away,they found the part at another dealer and Marks wife went and picked it up,they repaired it and i picked it up Saturday.These guy were great and deserve a big thank you,i was in trouble and they went out of their way to help me out. thanks guys for everthing
Jim&Judy Hall"
By: James ImlayCity,MI
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"After having an upsetting experince at another local dealership while trying to buy a bike, my husband and I deceided to stop in to MH-D. We are extremely glad we did! From the minute we walked in the door we were treated like valued customers. Our experience with Tony was especially memorable as he did everything within reason to ensure that our bike buying experince was exciting and stress-free even though he had to stay after hours with us on two evenings. Our Sales Associate, Jerry was also a pleasure to work with. Thank you to everyone at MH-D- we will be sure to spread the word that you are the place to go even if it means driving across town as we did. Thanks again. "
By: Kristy Milwaukee,WI
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" Rear brake pads gave out yesterday. Called the dealership and told them I was going on a trip in a few days and I wanted the pads replaced/looked at. Told me to come in that same day. Got there at 1 PM and left at 2 PM with new pads on the bike. Did not ask to have it done right away but the guys in service offered. Do not know if this was a common practice but I sure appreciated it as I had a vacation day and time.In todays busy world and lack of time it sure is nice to be treated that way. "
By: Emil Sussex,AB
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"I would recommend the MHD team to all looking for a New Harley Kelly and Tony are tops in my book i will be back in two years for my new Harley They made buying experience at MHD easy jeff w Detroit Mich"
By: jeff macomb twp,MI
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"I had a great experience buying my 06 FLHTI at MHD. Kelly and Tony were the ultimate professionals. The service I received was wonderful. Your dealership has become the gold standard for customer service.
Thanks for a great experience!
Jeff Crockatt"
By: Jeff Wauwatosa,WI
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"Beautiful store. Helpful staff. Thank you."
By: Geda Boston,MA
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"My husband and I spent several weeks shopping the St. Louis area HD dealers for a new 2006 FLHTCUI to no avail. We simply could not find a dealership where we were comfortable and the markups on the bikes were really high. Fortunately for us, we have family in Milwaukee and a friend of theirs had recently bought a new bike from Kelly at Milwaukee HD. After exchanging a brief e-mail with Kelly, I stopped in last September to see the dealership...Kelly and everyone else made me feel so at home, even though I was not a Harley owner and not even from Milwaukee...I couldn't wait to tell my husband Rich about the wonderful dealership I had found. Needless to say, after several more e-mails and long distance calls to Kelly and Tony we picked up our new bike in Milwaukee on November 16. We will definitely continue this relationship with Milwaukee HD...y'all have made us feel like family. Thanks especially to our new friends Kelly and Tony...also Ashley and Lisa and Mike...for all the help in getting us back into biking after a 10-year hiatus. Best wishes to all for a Merry Christmas and Happy New Year!!!
Rich and Glenda White "
By: Glenda St. Louis,MO
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"This testimonial is to thank your dealership for an excellent job of satisfying my need to upgrade to an Ultra-Classic as I ride a lot (iron-butt). My FXDL (Dyna Low-Rider) needed a rear tire and I drove all the way to Milwaukeee as I had last December to take part in a tire sale. Although the sale wasn't on at this time, during the short time it took to have the tire changed, Salesman Carl Robl hooked me up with a beautiful white-pearl 2002 Ultra-Classic which had just come in. On top of that, he gave me a very fair price for my bike. The sales staff, finance people (Peggi and Tony) were most helpful, as well as the Service personnell I dealt with (Scott, Steve and Karl and others) who were very open and answered any questions I had. I will recommend you to any of my many friends. Thank you for a great deal. Tim Stack-Antioch, IL. "
By: Timothy Antioch,IL
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"I would like to thank Kelly and Tony for all the help
they gave me with my new Roadking. They treated me like
one of the family.Thanks Tony & Kelly and also lets not forget the Milwaukee Harley Team.
Thanks Gene"
By: Gene ,XX
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"My husband and I have bought two bikes from Milwaukee Harley Davidson. Before we bought our bike we checked all of the dealers in the area. Milwaukee Harley Davidson is where we decided to purchase. Milwaukee Harley is the only dealership that we will buy from. Everyone here makes us feel welcome. We have been coming here so long that we know most of the employees by name. I will never buy anywhere else and highly recommend them for any of your biking needs. "
By: Michelle West Allis,WI
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"JUST WANTED TO THANK TONY AND THE WHOLE CREW AT MKE H/D FOR THE NEW DEUCE ! YOU GUYS MADE IT FUN ! KEEP UP THE GOOD WORK . GREG JENSON"
By: GREG EDGERTON,WI
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"The overall experience was great. The help that I received from Kelly Wagner and Tony Campanelli was outstanding. I would like to thank they both for everything they did to help me full fill a long time dream. In fact your whole staff was very friendly and professional. I have already recommended your facility to a number of people. I am looking forward to dealing with you and your staff in the future.
Once again - Thank you
Douglas L. Michalek"
By: Douglas Milwaukee,WI
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By: Anonymous Germantown,WI
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"Thanks for handling our new bike purchase in a highly personal and professional manner! The friendliness of all of the staff members we worked with was top-notch. We'll be back!!"
By: Harry Brookfield,WI
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"I have nothing but good things to say about the Guys and Woman of Milwaukee Harley ...This is the First Harley I have ever bought new and I have to say it was fast easy and fun .. I have been to other dealers and ended up with nothing but problems... I would tell anyone hands down to go to Milwaukee Harley and See Bob to get the Best Bike for your Buck !!!
Thanks
Milwaukee Harley "
By: Robert milwaukee ,WI
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" Got a leak fixed 5 months ago and it came back. Also dropped bike and bent bars. Bike was picked up by shop. The leak was fixed, some other things needed to be done which were missed the first time,such as a high spot on primary cover was milled down, and a different gasket material was used as the original replacement did not work. The handlebars were not bent but the controls needed to be readjusted and I was called to make sure everything fit me. Saved a ton of money and the shop stood behind the work done the first time and made sure it was done right the second time. Am I satisfied, YOU BET.Will I come back OF COURSE! "
By: Emil Sussex,WI
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By: Anonymous Milwaukee,WI
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"Back at the end of Sept.of this year,I was in Milwaukee visiting family.I had a 10000 mile service done on my bike right before I left.Nobody mentioned I needed a back tire.Here we have to leave our bike for at least 2-3 days.I was really surprised that yall not only got me in and out in a couple of hours,but also in the way I was treated.Everybody treated me as if I was a reg. customer and had just bought my bike from yall.Not somebody from 1000 miles away.Every dealership in the country could take lessons from yall on how to treat people.THANK EVERYBODY THERE.
Durwood "Breeze" Shores
Macon,GA."
By: Durwood Macon,GA
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"Just wanted to say thank you to your parts department and service team for going the extra mile to get us back on the road. On September 17th we were on our way out to Tomahawk when one of the bikes in our group broke down on the freeway. I rode to your dealership to pickup a battery cable for the broken down bike. Your parts department did not have the cable in stock so they started calling the other dealers checking there inventory. No cable to be found in town. This is when I believe the service department started to get involved, with some thought from both departments they fabricated a cable that could work. After installing the new cable to a temporary ground we got the bike off the freeway and rode to your dealer ship and pulled up to your service department. Someone came right out I did not get the name. He stopped what ever he was doing and wired the bike correctly. 2 hours in all and we were back on the road. Thanks again"
By: David ,XX
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"I have done business with Harley Stores all over the country,and never have I been treated as well as I am everytime I go into Milwaukee Harley.
Every department is staffed with exceptional people that appear to be very dedicated and knowledgable about thier jobs.
I was very impressed when I purchased my 2003 Springer that I was introduced to someone from every department.
They do regular follow-ups to make sure I'm happy with my bike.The service people are very knowledgable and more then willing to take the time to talk to you one on one and explain any questions one might have.
I have sent many friends to Milwaukee Harley and will continue to tell anyone who wants to listen that by far Milwaukee Harley and all of its people are the finest representation that Harley Davidson could ask for anywhere in the country.
Thank You Milwaukee Harley!!!"
